1. Sales covered by these terms
These terms cover PokoClub digital services and content: subscriptions, usage units called Stardust (Poussière d’étoile in French) and digital offers displayed in the app. They do not govern sales or pre-orders of the plush toy.
For an App Store or Google Play purchase, the entity named on the receipt and the store terms specify its role in the transaction. Those terms supplement these Terms of Sale without removing mandatory consumer rights. Nyo & Cie does not offer purchases.
2. Offers, pricing and compatibility
Plans are for personal and family use and remain subject to the fair use policy in the Terms of Use. PokoClub+ is not an unlimited-use plan: deliberately generous technical anti-abuse limits, whose exact thresholds are not public, supplement the stated credits and benefits. They target exceptional volumes or frequencies; triggering one does not by itself make your use abusive. You can contact support to have a restriction reviewed.
Before confirmation, the purchase screen and store show the product, price in the applicable currency, billing period, benefits, limits and renewal conditions. A trial or introductory offer states its duration and the price that follows. Promotions do not imply free renewal.
Compatibility is specified in the app listing. Some features require a connection, a profile, device permissions or linking Nyo & Cie. Internet access and equipment costs remain your responsibility.
Prices for new offers may change. Changes to an existing subscription follow the notice and, where necessary, agreement requirements of the store and the law. They do not authorise retrospective charges.
3. Ordering, payment and delivery
The authorised holder confirms the purchase through Apple’s or Google’s secure interface. The store provides the receipt. PokoClub verifies the transaction before granting access or usage units. A payment awaiting approval may delay delivery.
If payment is confirmed but access or credits are missing, use purchase restoration where applicable or contact us with your receipt reference. Do not make another purchase to try to resolve the problem. Never send support your login credentials or card number.
If the service cannot be provided, you may request that it be supplied, then exercise remedies and obtain refunds available under the law and store procedures.
4. Renewal and cancellation
An auto-renewing subscription renews for the stated period unless cancelled through the store’s procedures. You can manage it in your Apple or Google account subscription settings. Cancellation stops future renewals; access normally continues until the end of the paid period, subject to refunds or applicable statutory rights.
Deleting the app or your PokoClub account does not cancel an Apple or Google subscription. A subscription purchased in one store must be managed there, even if you use PokoClub on another device.
5. Stardust, creations and gifts
Stardust is an internal usage unit for certain features. It is not a currency, investment or payment method usable with third parties. It cannot be transferred or resold.
The applicable cost is shown before you request a creation. Units purchased, included in a plan or given free are subject to the terms presented when granted. Report incorrect deductions or undelivered generations to support for investigation and adjustment.
Consumable packs are not restored in the same way as subscriptions: credits are linked to your account after the transaction is validated. Use the same PokoClub account when changing phones. Statutory refund rights remain applicable, including for units described as not exchangeable for money.
Free creations, gifts and Founder benefits never trigger an automatic purchase. Their limits and conditions are those stated in the relevant offer.
6. Withdrawal and refunds
For a distance contract, a consumer normally has fourteen days from entering into the contract to withdraw from a digital service or content purchase, subject to applicable statutory exceptions.
For digital content supplied without a physical medium, losing the right of withdrawal requires, among other things, that performance begins with prior express consent, express acknowledgment of the loss of that right and the required confirmation. General acceptance of the Terms of Use or simply creating an account does not amount to this waiver.
If a service begins during this period at your express request, the consequences of withdrawal are those provided by law, including any proportionate amount payable where the relevant conditions are met.
You can use the store’s refund process and send us an unambiguous withdrawal statement. The form below is optional. The store that collected payment handles the refund according to its role and applicable rights; we help you identify the appropriate contact. Statutory guarantees are separate from discretionary refunds.
7. Statutory guarantee of conformity for digital services
The trader responsible for the conformity of the PokoClub service is Yanis Oualan, sole trader (Entrepreneur Individuel), 9 rue des Colonnes, 75002 Paris, France. Report a defect to hello@pokoplush.fr, describing it and identifying the device and purchase reference where necessary.
We may ask for reasonable and proportionate cooperation to check your environment’s compatibility and identify the defect, under the applicable legal conditions. Statutory rules on evidence remain applicable. Describing AI limitations does not remove this guarantee.
Mandatory guarantees and remedies applicable in your country of residence remain protected. No term limits rights that cannot lawfully be excluded.
8. Complaints and dispute resolution
Send a written complaint to hello@pokoplush.fr, identifying the account and transaction without providing full payment card details. We will seek an amicable solution.
After first making a complaint, consumers may use consumer mediation under the applicable legal conditions, without losing their right to bring proceedings before a competent court. French law applies without excluding mandatory protections in the country of residence. Consumers are not required to use exclusively the courts where the trader is based.